Refunds and Returns Policy
Last updated: June 2026
Thank you for shopping with The Curious Hideaway. We want you to love what you have bought, and if for any reason you don’t, here is how we handle returns and refunds.
Your right to cancel
Under UK Consumer Contracts Regulations, you have the right to cancel an online order within 14 days of receiving your item, for any reason. You then have a further 14 days to return the item to us.
Returning an item
To return an item:
- The item must be in its original, unused condition with any tags and packaging intact.
- You will need proof of purchase (your order confirmation email is fine).
- Return postage is at your own cost unless the item is faulty or we sent the wrong item.
- We recommend using a tracked or signed-for service – we cannot refund items that don’t reach us.
Refunds
Once we receive and inspect your returned item, we will email you to confirm. Refunds are processed to the original payment method within 14 days, though they usually arrive much sooner.
Faulty or incorrect items
If your item arrived faulty or we sent the wrong thing, please get in touch within 7 days of receiving it. We will refund return postage and either replace the item or refund you in full, whichever you prefer.
Items we cannot refund
- Personalised or made-to-order items unless faulty.
- Items in the wellness or cosmetics range that have been opened or used, for hygiene reasons.
- Sale or clearance items, unless faulty.
- Gift cards.
Items bought in person
The 14-day cancellation right under the Consumer Contracts Regulations applies to online orders, not to items you pick up in the shop. For in-store purchases we are happy to offer exchanges or credit notes within 14 days, subject to the item being unused with proof of purchase. Your statutory rights for faulty goods are not affected.
Getting in touch
Email us or visit us in store. We try to reply within two working days.
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