Privacy Policy

Last updated: June 2026

This privacy policy explains how The Curious Hideaway (“we”, “us”) collects, uses and protects your personal information when you visit https://thecurioushideaway.co.uk/.

What we collect

When you visit our website, place an order, or contact us, we may collect:

  • Order information: name, billing and shipping address, email, phone number, items purchased.
  • Payment information: processed securely by our payment provider (Square / Stripe). We never see or store your full card details.
  • Contact form submissions: name, email, message content.
  • Cookies and analytics: anonymous information about how you use the site, to help us improve it.

How we use your information

  • To process and fulfil your orders.
  • To send you order confirmations, shipping updates and customer service messages.
  • If you have opted in: to send you occasional newsletters about new arrivals, events and offers.
  • To improve the website and our products based on anonymous analytics.
  • To comply with our legal obligations (tax records, etc).

Who we share it with

We only share your information with the third parties we need to in order to run the shop:

  • Payment processors (Square, Stripe, PayPal) to take payment securely.
  • Shipping providers (Royal Mail, etc) to deliver your order.
  • Our hosting provider who stores the website and its database.

We never sell your information to anyone.

Your rights under UK GDPR

You have the right to:

  • Request a copy of the personal information we hold about you.
  • Ask us to correct or update it.
  • Ask us to delete it (subject to legal record-keeping requirements).
  • Withdraw your consent to marketing emails at any time.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

We use a small number of essential cookies (for cart functionality and login state) and may use anonymous analytics cookies to understand visitor numbers. We do not use cookies for advertising or to track you across other websites.

How long we keep your data

Order records are kept for six years for tax purposes. Newsletter subscriptions are kept until you unsubscribe. Contact form submissions are kept for two years.

Contact

Any questions about this policy or about how we handle your information or pop into the shop.

Edit this page to fill in your full contact details and any shop-specific privacy practices.